Find answers to common questions about our services, appointments, and more
You can schedule an appointment online through our website, via your patient portal, or by calling us at 718-859-7446. We offer same-day appointments for urgent needs.
Yes, we reserve appointment slots each day for same-day urgent visits. Call us in the morning for best availability.
Please call us at least 24 hours in advance to cancel or reschedule your appointment. This allows us to offer the slot to another patient.
Please arrive 15 minutes before your scheduled appointment time to complete any necessary paperwork and check-in procedures.
Yes, we offer extended hours including evenings and weekends to accommodate your schedule. Check our hours for specific availability.
You should see a cardiologist if you have risk factors for heart disease, symptoms like chest pain or shortness of breath, or if your primary care physician recommends it.
A stress test monitors your heart's activity while you exercise, helping us diagnose coronary artery disease and assess your heart's function.
Yes, we provide comprehensive cardiac risk assessments and preventive care programs to help you maintain heart health.
Yes, we offer both rapid antigen and PCR COVID-19 testing. Walk-ins are welcome, or you can schedule an appointment.
Yes, we provide COVID-19 vaccinations and boosters. Please call to schedule your vaccination appointment.
We follow all CDC guidelines including enhanced cleaning protocols, social distancing measures, and mask requirements when necessary to ensure patient and staff safety.
We recommend annual skin cancer screenings for adults. If you have risk factors or a history of skin cancer, more frequent screenings may be needed.
Yes, we provide comprehensive acne treatment for patients of all ages, including teenagers.
Yes, we can remove moles for medical or cosmetic reasons. We'll examine the mole and discuss the best approach.
Most DOT medical cards are valid for 24 months. Some conditions may require more frequent exams (annually or every 3-6 months).
Many conditions can be managed and still allow you to drive commercially. Bring documentation from your treating physician.
Walk-ins are welcome, but appointments ensure minimal wait time.
Our Valley Stream location is open Monday-Friday 9am-7pm, Saturday 9am-5pm, and Sunday 10am-3pm. Our Brooklyn location is open Monday-Friday 9am-6pm and Saturday 9am-4pm. Hours may vary by department.
Yes! We welcome walk-ins for most services. However, scheduling an appointment ensures minimal wait time and guarantees availability.
We have two convenient locations: Valley Stream at 193 N Central Avenue, Valley Stream, NY 11580, and Brooklyn. Visit our contact page for detailed directions.
You can request your medical records through your patient portal or by contacting our office directly. We'll process your request within 30 days as required by law.
Yes! We offer telemedicine consultations for many services. You can schedule a virtual visit through your patient portal or by calling our office.
Patients who are homebound due to illness, injury, or disability and require skilled nursing care may qualify.
Many insurance plans, including Medicare, cover home care services when medically necessary. We'll verify your coverage.
Visit frequency is determined by your care plan and medical needs, ranging from daily to weekly visits.
Bring your government-issued photo ID, vaccination records, and any relevant medical history. If you're under 18, bring a parent or guardian.
The complete examination typically takes 1-2 hours, including vaccinations and testing.
Most exams are completed and sealed envelopes are ready within 3-5 business days.
We accept most major insurance plans including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and many others. Please call to verify your specific plan.
Yes, we accept both Medicare and Medicaid, as well as most Medicare Advantage plans.
We offer self-pay options and can work with you on payment plans. Please speak with our billing department about affordable payment options.
Contact our billing department with your insurance information and the service you need. We'll provide an estimate based on your coverage.
Bills are typically sent 2-4 weeks after your visit, after we've processed your insurance claim. You can also view bills through your patient portal.
Yes, we offer flexible payment plans for patients who need them. Contact our billing department to discuss options.
Fasting requirements depend on the specific tests ordered. We'll inform you if fasting is necessary when you schedule your appointment.
Most routine tests are completed within 24-48 hours. Some tests may take longer. Results are sent electronically to your physician.
Yes, we accept most major insurance plans. We'll verify your coverage before testing.
Visit urgent care for non-life-threatening conditions like minor injuries, infections, or illnesses. Go to the ER for chest pain, severe bleeding, difficulty breathing, or other life-threatening emergencies.
We're open extended hours including evenings and weekends. Please check our locations page for specific hours at each clinic.
Yes, we accept most major insurance plans. Please bring your insurance card to your visit.
Yes, we are currently accepting new patients at both our Valley Stream and Brooklyn locations.
Please bring your insurance card, photo ID, list of current medications, relevant medical records, and any completed new patient forms.
You can request that your previous provider send your records to us, or we can help you obtain them. We'll need a signed release form.
Most insurance plans do not require a referral for primary care. However, some HMO plans may require one. Please check with your insurance provider.
You can access your patient portal through our website. If you haven't registered yet, ask our staff for an activation code at your next visit.
Through the patient portal, you can view test results, request prescription refills, schedule appointments, view your medical history, communicate with your care team, and pay bills.
Lab results are posted to your patient portal as soon as they're available. You'll receive a notification when new results are ready to view.
Yes, you can request prescription refills through your patient portal. Please allow 48 hours for processing.
We provide care for children from birth through age 18.
Yes, we reserve appointment slots each day for sick visits. Call us in the morning for same-day availability.
We provide all CDC-recommended childhood vaccinations, including flu shots, MMR, DTaP, and more.
Bring your photo ID, any forms from your employer, vaccination records, and a list of current medications.
Most pre-employment physicals take 30-60 minutes, depending on employer requirements.
Results are typically sent to employers within 24-48 hours of your examination.
We recommend annual check-ups for healthy adults. If you have chronic conditions, you may need more frequent visits as recommended by your physician.
Yes! We welcome walk-ins during our business hours. However, scheduling an appointment ensures minimal wait time.
Please bring your insurance card, photo ID, list of current medications, and any relevant medical records from previous providers.
Walk-ins are welcome for X-rays, but appointments ensure minimal wait time.
Most imaging results are available within 24 hours. Urgent cases may be read sooner.
Yes, modern X-ray equipment uses minimal radiation. The benefits of accurate diagnosis far outweigh the minimal risks.
We offer comprehensive healthcare services including primary care, urgent care, pediatrics, women's health, cardiology, dermatology, physical therapy, laboratory services, radiology, immigration medical exams, pre-employment physicals, DOT physicals, workers' compensation care, home care services, and telemedicine.
Yes, we have a fully equipped on-site laboratory and digital X-ray facilities for your convenience, providing fast results.
Yes, our physicians can prescribe medications when medically necessary. We can send prescriptions directly to your preferred pharmacy.
Yes, if you need specialized care, we can provide referrals to trusted specialists in our network.
Yes, we are authorized civil surgeons and provide USCIS-approved immigration medical examinations (Form I-693).
You'll need a smartphone, tablet, or computer with a camera and microphone, plus a reliable internet connection.
Yes, our physicians can prescribe medications when appropriate and send prescriptions directly to your pharmacy.
Most insurance plans now cover telemedicine visits. We'll verify your coverage when you schedule.
Requirements vary by insurance. Some plans allow direct access to physical therapy, while others require a physician referral.
Treatment duration varies based on your condition and goals. Most patients attend 2-3 sessions per week for several weeks.
While some discomfort is normal during recovery, we work within your pain tolerance and adjust treatment as needed.
We recommend scheduling your first prenatal visit as soon as you know you're pregnant, typically around 8 weeks.
Yes, we have female physicians available for women's health services.
We offer comprehensive family planning services including birth control pills, IUDs, implants, and counseling on all contraceptive methods.
Requirements vary by state and employer. We can help you navigate the workers' compensation process.
Workers' compensation insurance typically covers all approved medical treatment for work-related injuries.
Yes, we provide return-to-work assessments and can recommend modified duty if needed during recovery.
We're here to help! Contact us and we'll get back to you as soon as possible.